To deliver your order, Fastway Couriers require a signature from someone over 18 years old at a physical street address.
This means Fastway Couriers cannot deliver your order to post office boxes. When nominating your preferred street address please include full address information e.g. business name, unit/level number & a contact phone number in case Fastway Couriers require further information.
If you miss your delivery Fastway Couriers will leave a Calling Card to advise you delivery has been attempted.
How do I arrange a redelivery?
If you receive a Fastway Calling Card indicating you have missed your delivery there are a number of easy options to get your consignment to you as quickly as possible.
1. Redeliver to the original address
We'll happily re-deliver your parcel to the original address free of charge. You can do this via the website nominated on the Fastway Courier Calling Card by visiting here. Please allow a few business days for the redelivery request to be processed.
2. Redirect to a new address
Your parcel can be delivered to a new address for a small fee. Please ensure someone over 18 years old will be available at the new address during business hours to sign for the delivery. You can do this via our website. Please allow a few business days for the redelivery request to be processed.
3. Depot pick up
You are able to pick up your parcel directly from your local Fastway depot – please visit us here for locations. Just make sure to contact your local Fastway depot before you arrive to make sure your consignment is there, and have your Calling Card handy so you can quote the tracking number on the card to our Customer Service team.
4. Parcel Connect
In some locations your consignment may be delivered to a Fastway Parcel Connect agent, where it can be collected at a time that suits you. If your consignment is at a Parcel Connect agent the information will be displayed clearly on your Calling Card. If no Parcel Connect agent is indicated please follow the normal redelivery request procedures indicated above.
5. Free Shipping Promotions - applicable during promotion periods only
Participation in offer is deemed acceptance of these Conditions of Offer & subject to our liquor serving policy.
Offer ends on the date specified in the offer. Open to AUS Residents aged 18+. To claim, use provided code at time of checkout. Discount is not transferrable or exchangeable & cannot be taken as cash. Promoter, its associated agencies & companies exclude all liability (incl negligence) except for liability that cannot be excluded by law, for any direct or indirect injury, loss &/or damage arising in any way out of offer.
Christmas delivery cut off times!
Delivery location suggested latest order dates;
WA Country, NT (Remote) Thursday 23/11
Perth, QLD Country, NT Monday 27/11
Tasmania Country, Vic Country, NSW Country Wednesday 29/11
Mackay, Townsville, Cairns, Hobart, Launceston Monday 4/12
Bundaberg, Rockhampton, SA Country (Far) Monday 4/12
Brisbane, Gold Coast, Sunshine Coast,
Toowoomba, Canberra, Newcastle, Wollongong,
Geelong, Bendigo, Ballarat, Albury/Wodonga,
Port Macquarrie, Coffs Harbour Tuesday 5/12
Sydney, Melbourne Wednesday 6/12
Adelaide Hills, South Australia Country (Near) Thursday 7/12
Adelaide Metro Monday 11/12
Please understand that your suggested cut-off dates are indicative only as parcel volumes leading up to Christmas cannot be predicted. We would therefore strongly suggest that in order to avoid disappointment you place your orders earlier rather than later.