Returns & Cancellations Policy
1. The Customer’s rights under the Australian Consumer Law are not affected by these terms and conditions, namely our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. In the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return (only when PRW is at fault, that is if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or PRW has breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the consumer).
3. Unfortunately, you cannot amend an order after it has been placed. If in the event that you change your mind then please contact our Customer Service Team during business hours, exchanges are possible at PRW’s discretion. For exchange of a delivered product, additional delivery charges will be incurred at your expense. All change of mind returns must be in their original condition and packaging.
4. To cancel your membership, login to the website and choose membership changes from the top menu. A drop down menu will appear with one of the options being Cancel Membership. Click on this option and then fill in the form with your full name and email address. It would also be appreciated if you could let us know why you are cancelling your membership as this will help to improve our wine club. To complete the process just click on the submit button.
See full terms and conditions of purchase: Terms & Conditions