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Jacob's Creek Visitor Centre Wine Club

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Frequently Asked Questions

  1. When to Order for Christmas?
  2. I would like to know more information about the shipping of my wine.
  3. How come you have fixed prices, when the price of the bottles varies from pack to pack?
  4. Can I order more than 1 pack?
  5. Can I become a wine club member if I live overseas?
  6. When will you contact me about my next shipment?
  7. Can I skip a shipment?
  8. Can I order more wine than just this shipment?
  9. Can I get my member’s 20% discount on a bottle of wine while dining at the restaurant?
  10. What if I don’t like Chardonnay, Cabernet or any other wine?
  11. Do I have to receive a pack every 3 months?
  12. Does the 20% discount also apply to restaurant meals?
  13. Can I choose an exact delivery date?
  14. How do I cancel my membership?

When to Order for Christmas?

Suggested Linehaul Deadlines for Christmas Deliveries
Every year Fastway Couriers experience a huge surge in parcel volumes in the weeks leading up to Christmas which can have detrimental effects on normal service delivery standards. We expect this year to be no different.
In an effort to provide information to assist you in planning your Christmas delivery, please find below suggested cut off dates that will increase the opportunity of parcels being delivered before Christmas:

Delivery Location Suggested latest order date:

WA Country, NT (Remote) Thursday 24/11/16

Perth, QLD Country, NT Monday 28/11/16

Tasmania Country, Vic Country, NSW Country Wednesday 30/11/16

Mackay, Townsville, Cairns, Hobart, Launceston Thursday 5/12/16

Bundaberg, Rockhampton, SA Country (Far) Tuesday 6/12/16

Brisbane, Gold Coast, Sunshine Coast,

Toowoomba, Canberra, Newcastle, Wollongong,

Geelong, Bendigo, Ballarat, Albury/Wodonga, Port

Macquarie, Coffs Harbour Wednesday 7/12/16

Sydney, Melbourne Thursday 8/12/16

Adelaide Hills, SA Country (Near) Friday 9/12/16

Adelaide Metro Tuesday 13/12/16

Please understand that these suggested cut off dates are indicative only as parcel volumes leading up to Christmas cannot be predicted. We would therefore strongly suggest that in order to avoid disappointment you place your order/s earlier rather than later.

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I would like to know more information about the shipping of my wine.

Our aim is to provide you with competitive and secure delivery.

Delivery Process:

All orders are shipped from our warehouse in South Australia via Fastway Couriers.

Please allow for a delivery time of around 5 working days or more, depending on your location.

Someone over the age of 18 must be present to sign for the order.

Unfortunately Fastway Couriers cannot leave the order unattended if there is no one home to sign for it.

 

Delivery Issues:

To deliver your order, Fastway Couriers require a signature from someone over 18 years old at a physical street address.

This means Fastway Couriers cannot deliver your order to post office boxes.   When nominating your preferred street address please include full address information e.g. business name, unit/level number & a contact phone number in case Fastway Couriers require further information.

If you miss your delivery Fastway Couriers will leave a Calling Card to advise you delivery has been attempted. 

 

How do I arrange a redelivery?

If you receive a Fastway Calling Card indicating you have missed your delivery there are a number of easy options to get your consignment to you as quickly as possible.

1.      Redeliver to the original address

We'll happily re-deliver your parcel to the original address free of charge.  You can do this via the website nominated on the Fastway Courier Calling Card https://callingcard.parcelconnect.com.au/CallingCard/Parcel.  Please allow a few business days for the redelivery request to be processed.

2.      Redirect to a new address

Your parcel can be delivered to a new address for a small fee.  Please ensure someone over 18 years old will be available at the new address during business hours to sign for the delivery.  You can do this via our website https://callingcard.parcelconnect.com.au/CallingCard/Parcel.  Please allow a few business days for the redelivery request to be processed.

3.      Depot pick up

You are able to pick up your parcel directly from your local Fastway depot – please see http://www.fastway.com.au/contact-us for locations.Just make sure to contact your local Fastway depot before you arrive to make sure your consignment is there, and have your Calling Card handy so you can quote the tracking number on the card to our Customer Service team.

4.      Parcel Connect

In some locations your consignment may be delivered to a Fastway Parcel Connect agent, where it can be collected at a time that suits you.  If your consignment is at a Parcel Connect agent the information will be displayed clearly on your Calling Card.  If no Parcel Connect agent is indicated please follow the normal redelivery request procedures indicated above.

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How come you have fixed prices, when the price of the bottles varies from pack to pack?

The set price is a benefit for you to be able to anjoy our wines at a minimium of 20% discount. We will always put wines in your pack that is valued more than 20% than what you are paying. 

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Can I order more than 1 pack?

Yes, you can order more of the same pack or add other packs that you might like to receive.

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Can I become a wine club member if I live overseas?

To become a member of our wine club you must be over 18 years of age and be an Australian resident.  Unfortunately this is because we currently cannot send your wine shipments overseas.  We also need an Australian address to send your wine shipments. This means that currently you cannot become a member if you live overseas.

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When will you contact me about my next shipment?

You will receive an email approximately 2-4 weeks before the shipment is sent to let you know what’s in your pack.

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Can I skip a shipment?

Yes, you can skip a shipment however if you plan to skip more than 1 then it’s best to contact us to help coordinate your future shipments.  To skip a shipment just email us at info@jcvcwineclub.com.au and we will amend your next order.

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Can I order more wine than just this shipment?

Yes, you can click on "Buy our wine" on the wine club website, or you can email us anytime at wineclub@jacobscreek.com.au or call us at the Jacob’s Creek Visitor Centre on 08-8521-3000 and organise for wine to be sent to you at a 20% discount off our cellar door prices on our current vintages. 

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Can I get my member’s 20% discount on a bottle of wine while dining at the restaurant?

Yes, you will need to tell the JCVC staff member you membership number or last name upon arrival. However please note that the usual restaurant corkage fee of $8 will apply on any purchase of wine when dining at the restaurant.

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What if I don’t like Chardonnay, Cabernet or any other wine?

You can still sign up for the club but you need to select the pack you that is your best preference. However when you receive the pre-shipment email that outlines what’s in your next pack, you can then change to another pack of your choice. Alternatively you can skip that pack and wait until the next pack or even order 4 bottles of your choice.  We will put this pack together for you as a once off but as it is a unique pack freight it will not be freight free.

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Do I have to receive a pack every 3 months?

No, when you receive your pre-shipment email you can then choose to skip a shipment or even cancel your membership.  However you must let us know otherwise we will send out to you your selected pack.

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Does the 20% discount also apply to restaurant meals?

While you do not get a discount on your restaurant bill, you do get 20% off the price of the wines that you order while dining at the restaurant. If you bring your own wine or purchase one beforehand there is a corkage charge. Please ask the staff for further details and remember that a being a club member entitles you to a free glass from the wine by the glass list when dining at the restaurant.

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Can I choose an exact delivery date?

Unfortunately no.  We use Fastway Couriers to deliver all of our wine club shipments and they do not provide a service that allows an exact delivery date to be specified.

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How do I cancel my membership?

It's easy to cancel your membership. The best way is to login to the website and choose membership changes from the top menu.  A drop down menu will appear with one of the options being Cancel Membership.  Click on this option and then fill in the form with your full name and email address.  It would also be appreciated if you could let us know why you are cancelling your membership as this will help to improve our wine club. To complete the process just click on the submit button. Alternatively you can just send us an email requesting your membership be cancelled at info@jcvcwineclub.com.au or via the Contact Us webpage.

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