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Jacob's Creek Visitor Centre Wine Club

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Frequently Asked Questions

  1. I would like to know more information about the shipping of my wine.
  2. How come you have fixed prices, when the price of the bottles varies from pack to pack?
  3. Can I order more than 1 pack?
  4. Can I become a wine club member if I live overseas?
  5. When will you contact me about my next shipment?
  6. Can I skip a shipment?
  7. Can I order more wine than just this shipment?
  8. Can I get a member’s discount while dining at the restaurant?
  9. What if I don’t like Chardonnay, Cabernet or any other wine?
  10. Do I have to receive a pack every 3 months?
  11. Can I choose an exact delivery date?
  12. How do I cancel my membership?

I would like to know more information about the shipping of my wine.

Our aim is to provide you with competitive and secure delivery.

Delivery Process:

All orders are shipped from our warehouse in South Australia via Fastway Couriers.

Please allow for a delivery time of around 5 to 10 working days or more, depending on your location.

Someone over the age of 18 must be present to sign for the order.

Unfortunately Fastway Couriers cannot leave the order unattended if there is no one home to sign for it.

 

Delivery Issues:

To deliver your order, Fastway Couriers require a signature from someone over 18 years old at a physical street address.

This means Fastway Couriers cannot deliver your order to post office boxes.   When nominating your preferred street address please include full address information e.g. business name, unit/level number & a contact phone number in case Fastway Couriers require further information.

If you miss your delivery Fastway Couriers will leave a Calling Card to advise you delivery has been attempted. 

 

How do I arrange a redelivery?

If you receive a Fastway Calling Card indicating you have missed your delivery there are a number of easy options to get your consignment to you as quickly as possible.

1.      Redeliver to the original address

We'll happily re-deliver your parcel to the original address free of charge.  You can do this via the website nominated on the Fastway Courier Calling Card https://callingcard.parcelconnect.com.au/CallingCard/Parcel.  Please allow a few business days for the redelivery request to be processed.

2.      Redirect to a new address

Your parcel can be delivered to a new address for a small fee.  Please ensure someone over 18 years old will be available at the new address during business hours to sign for the delivery.  You can do this via our website https://callingcard.parcelconnect.com.au/CallingCard/Parcel.  Please allow a few business days for the redelivery request to be processed.

3.      Depot pick up

You are able to pick up your parcel directly from your local Fastway depot – please see http://www.fastway.com.au/contact-us for locations.Just make sure to contact your local Fastway depot before you arrive to make sure your consignment is there, and have your Calling Card handy so you can quote the tracking number on the card to our Customer Service team.

4.      Parcel Connect

In some locations your consignment may be delivered to a Fastway Parcel Connect agent, where it can be collected at a time that suits you.  If your consignment is at a Parcel Connect agent the information will be displayed clearly on your Calling Card.  If no Parcel Connect agent is indicated please follow the normal redelivery request procedures indicated above.

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How come you have fixed prices, when the price of the bottles varies from pack to pack?

The set price is a benefit for you to be able to enjoy our wines at a minimium of 25% discount. We will always put wines in your pack that is valued more than 25% than what you are paying. 

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Can I order more than 1 pack?

Yes, you can order more of the same pack or add other packs that you might like to receive.

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Can I become a wine club member if I live overseas?

To become a member of our wine club you must be over 18 years of age and have an Australian Residence we can ship too.  This is because we currently cannot send your wine shipments overseas. 

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When will you contact me about my next shipment?

You will receive an email approximately 2-4 weeks before the shipment is sent to let you know what’s in your pack.

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Can I skip a shipment?

Yes, you can skip a shipment however if you plan to skip more than 1 then it’s best to contact us to help coordinate your future shipments.  To skip a shipment just email us at info@jcvcwineclub.com.au and we will amend your next order.

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Can I order more wine than just this shipment?

Yes, you can click on "Buy our wine" on the wine club website, or you can email us anytime at wineclub@jacobscreek.com.au or call us at the Jacob’s Creek Visitor Centre on 08-8521-3000 and organise for wine to be sent to you at a 25% discount off our cellar door prices on our current vintages. 

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Can I get a member’s discount while dining at the restaurant?

Yes, as part of being a member of the Jacob's Creek Wine Club we offer yourself and up to 3 guests a 20% discount in our restaurant, just let our staff know you are a wine club member when booking.

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What if I don’t like Chardonnay, Cabernet or any other wine?

You can still sign up for the club but you need to select the pack that is your best preference. However when you receive the pre-shipment email that outlines what’s in your next pack, you can then change to another pack of your choice. OR why not select the My Favourite Pack where you receive a straight 6 pack of your chosen wine. 

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Do I have to receive a pack every 3 months?

No, when you receive your pre-shipment email you can then choose to skip a shipment or even cancel your membership.  However you must let us know otherwise we will send out to you your selected pack.

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Can I choose an exact delivery date?

Unfortunately no.  We use Fastway Couriers to deliver all of our wine club shipments and they do not provide a service that allows an exact delivery date to be specified.

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How do I cancel my membership?

It's easy to cancel your membership. The best way is to login to the website and choose membership changes from the top menu.  A drop down menu will appear with one of the options being Cancel Membership.  Click on this option and then fill in the form with your full name and email address.  It would also be appreciated if you could let us know why you are cancelling your membership as this will help to improve our wine club. To complete the process just click on the submit button. Alternatively you can just send us an email requesting your membership be cancelled at info@jcvcwineclub.com.au or via the Contact Us webpage.

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